FAQ

 

here are some frequently ask questions :

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Installation don‘t work  on  WINDOWS 7, 8 10

 

If you have problems  with the plugin-installation on Windows 7 or 8, there are 2 Ways to solve it.

1 :) Please run the installer as ADMIN. right click, run as ADMIN. Your DAW should also be started once after installing the ADMIN mode.

 

2 :) is the better way, the User Account Control completely  switch off. Then  also Windows will not annoying you with these stupid questions.

How do you turn off the User Account Control told you this link:

After  you had turn off the user account Control all works!

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I have payed  but i don't get a download link , i wait now for 2 days , nothing ! I send mails - no answer .

 

Yes , this is realy  bad . In the past i had  a lot of times  that simply  your E-Mail space was full. I get  the mails - but my answer can't reach you  - and also not the download link. So  shit can happens . If  you get no answer than  make a try from another Mail account. Or contact me per phone .0049 2368 57164.

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Another 'funny' thing , i have order hardware- but  after 4 weeks it don't reach me  in spite i have the tracking no .

 

In the past some people pay with paypal  but forget that they move  for example to another town . The Paypal address was the old one.

This i had now a few times.

People ,  if you give me a wrong address, you had to wait until the packet comes back to me . Than  you must pay a second time for the shipping .

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I lost my files because i >> a:)get a new computer     b:)  have a virus    c:) my HDD crashes 

How i can get my instruments again.

 

I send you a bill for each instrument you buy from TubeOhm. To help you fast , i need this bill or the paypal transactions number.

Specially  before and after christmas i get tons of this mails and this takes me a lot of time. So make it easy to you and me , backup your instruments on a USB-stick.

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When i am a TubeOhm user ?

 

if you had buy one time a software ( software not hardware )  instrument you get a reduced price for the most instruments 

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I had pay , but the download link doesn't comes after 10 seconds

 

Hey guys ,  i live in germany and i do here  the most things manually.  Don't forget the time gap between EU and US or Australia .......

Normally the download link comes  within 24 hours.   

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